FAQ's

Last updated: 12/30/24

Here are some frequently asked questions and lots of general information. If you have any other questions for me please use the contact form to reach us.

✿ Do you do custom orders?
No, I'm sorry! The size of our team is very small (just two of us) and it is just not realistic at this time.

✿ Do you offer wholesale?
Yes! Get more info about that here. Consignment is available on a case by case basis for local business. If you think Shop Charlie Good would be a good fit for your store shoot your shot in our email at hello@shopcharliegirl.com <3

✿ What's the scoop on returns and exchanges for jewelry?
We DO NOT accept cancellations on any orders. Exchanges may be honored on a case by case basis. Should you receive a damaged item please email us and we can work out a solution together. Returns are not accepted. In the case that a return is accepted, the buyer is responsible for return shipping costs and will get a refund when we get the item back in perfect condition. 

✿ What's the scoop on returns and exchanges for clothing?
All clothing is made to order for you. Just like jewelry, we do not accept cancellations, returns, or exchanges. Please triple check your sizing, ask questions, etc. 

✿ When will my order ship?
All items that are ready to ship will be shipped within 5 business days. Business days do not include weekend or US holidays. PLEASE NOTE! Shopify will send you a shipping notification when your label is printed. That does not mean your order is at the post office, just that the label is printed. I have no control over this feature. Made to order items and pre-order items will have longer shipping and processing times which are always in the listings. 

✿ I ordered a pre-order item, when will it arrive?
Pre-order items take an additional 2-3 weeks to produce and ship. The average shipping time for pre-order / made-to-order items is 4-5 weeks.

✿ I think my order is lost, what should I do?
File a missing mail report with your local mail carrier. This should always be your first step if something is missing in transit or marked as delivered when it has not been. I am not responsible for any delays, damages, or any lost packages when they are in the care of USPS. Please contact me if this happens after you make a report and I will do the same. 

✿ Do you ship worldwide?
Kinda :( We can no longer ship to the EU due to the stipulations set forth by GSPR. 

✿ I need different hardware, are there options?
Absolutely! There is now a listing that you can add to your order, free of charge, and let us know which hardware you need. Please note, not all styles may be compatible. If there is an issue we will email you! 

✿ My order was returned, what should I do?
Email us! If an order is returned to us we will reach out. The customer is responsible for purchasing a new label. There is also a listing for this.